At Turning Point Wellness, we view therapy as a conversation. It's not a 'lay on the couch and let me shrink your brain' situation, and we’re not going to judge you as dysfunctional or broken. We say to all out clients - We're just two regular people, having a conversation about the tough stuff in life. It just also happens to be that one of us is a therapist. ;-)

We believe wholeheartedly in your ability to change, because we've seen people change hundreds of times over. The transformation is absolutely incredible every time, and is ongoing proof that literally anything is possible. Here's the thing, though - in order for therapy to work for you, it's important for you to be willing and open to doing the work. It's absolutely 100% ok (and normal) to be anxious or scared - but to show up consistently, in spite of that fear, is the way to make therapy effective for you. We promise to always show up for you. You just need to show up for you, too.

Therapy is a great answer for most people, and we wish everyone would go to therapy! Therapy is right for you if you feel like something is 'off,' and you just can't put your finger on it yourself. Or, maybe you know what the problem is, but you have no idea what to do about it. And yet, maybe it isn't either of those things, but a friend or family member is asking you to talk to someone, and they're telling you that you're 'different lately.' Therapy is an incredible path to building insight, creating new behavior patterns, learning how to make different or better choices, and creating the life you say you want.

Once we've scheduled your first appointment, we'll talk about what time of day works best for you, and compare schedules to see what will be most realistic. In terms of frequency, most people are seen either weekly or every other week.

Yes, with a few exceptions. Therapists are mandated reporters. That means any issues related to child abuse and elder abuse is required by law to be reported to agencies who manage these issues. Along with that, if you're threatening to harm someone else, with an active plan and intention to follow through, this is required to be reported to law enforcement. Everything else, is between us.

It's the therapists’ job to 'test the waters,' and to push you outside your comfort zone. After all, outside the comfort zone is where growth happens, and you've hired us to hold you accountable to that. That being said - there is definitely a 'right' and a 'wrong' time to talk about certain things. If you're truly not ready to talk about something and you’re pushed you to do it anyway, that can actually cause more harm than good. It's our job to listen to you, to pay attention to your cues, and let you show us when you're truly ready. So if you say you're not ready, we'll believe you.

NO! You are a complete person, full of thoughts, feelings, opinions, hopes, fears, strengths, weakness, light parts, and shadow parts. There is a massive difference between feeling crazy, and actually being crazy - remember that! All people have times in their lives when they feel crazy, but what that usually boils down to is a person who's been feeling some really big, intense emotions, for longer than they've needed to.... and if that's you, it's time for some relief.

Nope! It's part of the process, and each time you bring something up again, it's a chance to uncover a new part of that issue, go back and reinforce what we’ve already talked about, or to talk about it from a different perspective.

Currently, out of pocket session fees are: First session/intake - $190, 30 minutes - $120, 45 minutes - $140, 60 minutes - $150, Family/Couples sessions, 60 minutes - $175

We are an in-network practice, accepting Aetna, Optum Behavioral Health**, Anthem BCBS and Cigna. Prior to a first session, we ask that you call your insurance company to verify your in-network mental health benefit plan, so that you are aware of what to expect financially. If you have coverage with an insurance carrier we am not in-network with, we will bill them on your behalf for out-of-network benefits. We set up all out-of-network billing to ensure that any possible reimbursements from the insurance company will go directly to you, not to us.

** For Optum members, this coverage is related to Connecticare, Harvard Pilgrim, United Healthcare, and Oxford.

No. We do, however, work with all clients who are paying out of pocket, on financial plans which can meet their needs without creating financial hardship. If you have an insurance plan we are in-network with, we are required by contract to charge you specific fees, set by the insurance carrier.

In short, YES!

There is a new law, called The No Surprises Act, that began January 1, 2022. Under this law, you have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost, if you do not have insurance, or if you are choosing to opt out of using your insurance.

This act applies to all certified and licensed medical and behavioral health professionals across the country who serve patients and clients who do not have insurance, or who are choosing to opt out of using active insurance benefits. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

A Good Faith Estimate is currently not required for patients and clients who are choosing to use their insurance with an in-network provider, but here at Turning Point Wellness, we will happily provide you with one for all out of network services if you’d like. An example of an out of network service for us would be court fees for a court appearance, and any applicable no-show fees for routine sessions.

If you request a Good Faith Estimate from us or any other healthcare provider you’re working with, make sure you receive it in writing at least 1 business day before your medical service or therapy session. You also have the right to ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

You also have the right to dispute the bill you receive if it ends up being at least $400 more than your Good Faith Estimate.

Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.

All fees, whether they are out-of-pocket fees, copays, coinsurance, or deductible fees, are collected at the end of every session. You are able to pay with credit card, including use of HSA/HRA funds.

First - life happens. Cancellations will happen. We always try to be as flexible as realistically possible with all our clients, but have to balance that out with running a business. Because of that, our cancellation policy is a minimum of a full 24 hours notice. If there is less than 24 hours notice for a cancellation, unless it is an emergent situation such as extreme weather, sudden and extreme illness for yourself or an immediate family member, or other emergency, we will charge a fee of $50. This is a time reserved specifically for you, and we cannot use that time for anyone else if we do not have enough notice.

Fill out the form on the Contact page, and we'll reach out to you within 24 hours to schedule a free 30 minute consultation. During that time, we'll talk about what's going on in your life and explore how therapy can be helpful for you, along with what to expect from us. From there, we'll schedule your first appointment together.